Refunds and Exchanges

Because your merchandise item is made especially for you, we cannot accept returns unless the item is damaged or defective. If the product you receive is damaged or defective, please notify us within 30 days of delivery, including a photo of the defect and we will process an exchange or refund.

Late or missing items

If your order is not delivered within the time frame quoted on the listing please contact us at customerservice@imaginarybestfriend.com for assistance.

Digital items

eBooks and Audiobooks are not eligible for returns or refunds.

Need help?

Contact us at customerservice@imaginarybestfriend.com for questions related to refunds and returns.

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